Technical Support Specialist II

4 weeks ago


Richardson, Texas, United States High 5 Full time

Job Summary: We are seeking a skilled Technical Support Specialist II to join our team at High 5. The successful candidate will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals. They will also document, maintain, upgrade, or replace hardware and software systems, as well as support and maintain user account information, including rights, security, and systems groups.

Key Responsibilities:

  • Maintain and repair computer systems, hardware, and computer peripherals
  • Document and maintain hardware and software systems
  • Support and maintain user account information
  • Analyze and troubleshoot technical issues

Requirements:

  • Bachelor's degree in a related field
  • 2-4 years of experience in the field or a related area
  • Knowledge of commonly-used concepts, practices, and procedures within the field

Working Conditions:

  • Works under immediate supervision
  • Primary job functions do not typically require exercising independent judgment


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