IT Technical Support Specialist

4 weeks ago


Richardson, Texas, United States VDart Full time
Job Title:
IT Technical Support

Location:
Richardson, TX

Type: 6+ Months

Job Description:
In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.

Key Responsibilities:
• Troubleshoot and maintain IT equipment onsite and remotely.
• Monitor, escalate, and resolve support tickets as per defined SLA and Governance requirements.
• Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.

Requirements:
• 2+ years technical support experience or an associate degree in information systems, computer applications, or similar field.
• High level customer service experience.
• Fluent written and spoken English.
• Onsite starting day 1.

Preferred Qualifications:
• Relevant experience in the design, implementation, and administration of desktop services
• Industry recognized certifications including A+, Network +, ITIL, Lean Six Sigma, CCNA, etc.
• Bachelor's or higher degree in information systems, computer applications, or similar field.

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