IT Technical Support Specialist
4 weeks ago
IT Technical Support
Location:
Richardson, TX
Type: 6+ Months
Job Description:
In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.
Key Responsibilities:
• Troubleshoot and maintain IT equipment onsite and remotely.
• Monitor, escalate, and resolve support tickets as per defined SLA and Governance requirements.
• Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
Requirements:
• 2+ years technical support experience or an associate degree in information systems, computer applications, or similar field.
• High level customer service experience.
• Fluent written and spoken English.
• Onsite starting day 1.
Preferred Qualifications:
• Relevant experience in the design, implementation, and administration of desktop services
• Industry recognized certifications including A+, Network +, ITIL, Lean Six Sigma, CCNA, etc.
• Bachelor's or higher degree in information systems, computer applications, or similar field.
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