Customer Service Representative

4 days ago


Janesville, Wisconsin, United States First Mid-Illinois Bancshares Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid-Illinois Bancshares. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a professional and courteous manner, ensuring a high level of customer satisfaction.
  • Account Management: Assist customers with account-related inquiries and transactions, ensuring accurate and efficient service.
  • Problem Resolution: Identify and resolve customer complaints and issues in a timely and professional manner, escalating complex issues to management as needed.
  • Product Knowledge: Maintain up-to-date knowledge of our banking products and services, recommending solutions to meet customer needs.
  • Communication: Develop and maintain strong communication skills, both written and verbal, to effectively interact with customers and colleagues.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
  • Skills: Fluency in both English and Spanish required, proficient in Microsoft Office and computer applications, strong organizational and communication skills, and high level of interpersonal skills.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a competitive compensation and benefits package. We are committed to providing ongoing training and development opportunities to help you grow and succeed in your career.

First Mid-Illinois Bancshares is an Equal Opportunity/Affirmative Action employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.



  • Janesville, Wisconsin, United States Argus Technical Full time

    Job Summary:Argus Technical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Maintain a positive and professional...


  • Janesville, Wisconsin, United States Argus Technical Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Argus Technical. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesCustomer Communication: Respond promptly...


  • Janesville, Wisconsin, United States First Mid-Illinois Bancshares Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid-Illinois Bancshares. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...


  • Janesville, Wisconsin, United States Home Run Auto Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Home Run Auto Group. As a Customer Service Representative, you will be the face of our dealership, providing exceptional customer service to our guests and upholding the highest ethical standards.Key ResponsibilitiesProvide excellent customer...


  • Janesville, Wisconsin, United States GEA Process Engineering Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Support Specialist at GEA Process Engineering. As a key member of our customer-facing team, you will be responsible for delivering top-notch service to our valued customers in a fast-paced industrial environment.Key ResponsibilitiesManage incoming customer...


  • Janesville, Wisconsin, United States Staff On Site Full time

    Job OverviewStaff On Site is seeking a skilled and flexible individual to join our team as a Part-Time Crew Member. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesAssist a team of restaurant staff in preparing orders and interacting...


  • Janesville, Wisconsin, United States Gainwell Technologies Full time

    **Job Summary**We are seeking a highly skilled Customer Service Supervisor to join our team at Gainwell Technologies. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.**Key Responsibilities**Assist less experienced service...


  • Janesville, Wisconsin, United States Wisconsin Auto Title Loans Full time

    Customer Service Representativeat Wisconsin Auto Title Loans, IncRole Overview:The Customer Service Representative serves as the initial point of contact for our clientele. In this position, you will gain comprehensive knowledge of our operations and corporate culture, enabling you to deliver tailored financial solutions that align with our customers' unique...


  • Janesville, Wisconsin, United States Wisconsin Auto Title Loans Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Wisconsin Auto Title Loans, Inc. in Janesville, WI.**Key Responsibilities:**• Provide exceptional customer service and support to our clients, addressing their inquiries and concerns in a timely and professional...


  • Janesville, Wisconsin, United States Mercy Health System Full time

    **Key Responsibilities:**Respond to all incoming telephone calls in a professional and courteous manner.Resolve all inquiries and complaints in a timely and efficient manner, consistent with the mission of the Mercy Health System.Assist callers with appeals, grievances, and IRO requests, providing clear and concise information.Attend seminars and training...


  • Janesville, Wisconsin, United States Grainger Full time

    About GraingerGrainger is a leading industrial distributor that serves over 4.5 million customers worldwide. We provide innovative solutions and deep customer relationships to help businesses run smoothly.Job SummaryWe are seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for...


  • Janesville, Wisconsin, United States Argus Technical Full time

    Job Summary:Argus Technical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Maintain a positive and professional...


  • Janesville, Wisconsin, United States Wisconsin Auto Title Loans Full time

    Customer Service Representativeat Wisconsin Auto Title Loans, IncRole Overview:The Customer Service Representative serves as the initial point of interaction for our clientele. This position requires a comprehensive understanding of our operations and corporate ethos, enabling representatives to deliver tailored financial solutions and services that align...


  • Janesville, Wisconsin, United States Impact Confections Full time

    Role OverviewAs a vital member of our team, you will be responsible for addressing customer inquiries and providing solutions to enhance their experience with our products.Key ResponsibilitiesAssist customers by gathering necessary information regarding their concerns.Guide customers on how to submit product-related issues effectively.Ensure all...


  • Janesville, Wisconsin, United States Bodacious Shops Full time

    Position: Coffee SpecialistCompany: Bodacious ShopsJob Type: Part-timeOverview: Join our team and make a positive impact every day!At Bodacious Shops, we focus on crafting exceptional coffee and beverage creations while fostering connections with our customers and community. Our team is the core of our mission, and we believe in collaboration to celebrate...


  • Janesville, Wisconsin, United States Express Employment Professionals Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Express Employment Professionals. As a Sales Representative, you will be responsible for building relationships with local business leaders, identifying new sales opportunities, and driving revenue growth.Key ResponsibilitiesDevelop and execute sales...


  • Janesville, Wisconsin, United States Farmandfleet Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Sales Associate to join our team at Farmandfleet. As a Sales Associate, you will play a key role in providing an exceptional shopping experience for our customers.**Key Responsibilities:**Provide top-notch customer service, ensuring that customers have a positive and enjoyable shopping...


  • Janesville, Wisconsin, United States Mavis Tire Supply Full time

    About the PositionWe are seeking highly skilled and motivated individuals to join our team as Automotive Assistants and Service Managers at Mavis Tire Supply. As a key member of our team, you will be responsible for providing exceptional customer service, managing the efficient operation of our repair shop, and ensuring the quality and timely completion of...


  • Janesville, Wisconsin, United States Blain's Farm & Fleet Full time

    Job Summary:We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Blain's Farm & Fleet. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support in a fast-paced retail environment.Key Responsibilities:Assist customers with their purchases,...


  • Janesville, Wisconsin, United States Gainwell Technologies Full time

    Customer Support Team LeaderOverview:Gainwell Technologies is seeking a dedicated Customer Support Team Leader to oversee our service center operations. This role is essential in ensuring our team delivers exceptional service to our clients.Key Responsibilities:Guide and mentor junior service center representatives in addressing intricate customer...