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Customer Service Ambassador

2 months ago

Janesville, Wisconsin, United States Wisconsin Auto Title Loans Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Wisconsin Auto Title Loans, Inc. in Janesville, WI.

**Key Responsibilities:**

• Provide exceptional customer service and support to our clients, addressing their inquiries and concerns in a timely and professional manner.

• Develop a deep understanding of our business operations and culture, enabling you to provide personalized solutions to meet our clients' financial needs.

• Collaborate with our team to achieve sales and customer satisfaction goals, driving business growth and success.

• Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you remain up-to-date on industry trends and best practices.

• Work closely with our management team to identify areas for improvement and implement process enhancements that drive efficiency and productivity.

**Requirements:**

• 6 months to 1 year of experience in a team lead or assistant manager role, or 1+ years of experience in customer service, sales, or collections.

• Strong teamwork mentality, developed through team sports or other collaborative activities.

• Some college education or military experience, with a passion for customer service and a general understanding of basic math concepts.

• Pleasant and inviting phone voice, with the ability to approach strangers like friends.

• High School Diploma or equivalent, with the ability to work 40 hours per week, including Saturdays, and a reliable form of personal transportation and valid driver's license.

**What We Offer:**

• Competitive wages with real advancement opportunities.

• Majority company-paid health, dental, and vision insurance.

• 401(k) program with company match.

• Life and disability insurance.

• 2 weeks of paid vacation, 5 paid holidays, and 5 PTO days.

• 40-hour workweek, Monday through Saturday, with every Sunday off.

• Up to $15.30 per hour.