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Customer Service Representative

2 months ago

Janesville, Wisconsin, United States Mercy Health System Full time

**Key Responsibilities:**

  • Respond to all incoming telephone calls in a professional and courteous manner.
  • Resolve all inquiries and complaints in a timely and efficient manner, consistent with the mission of the Mercy Health System.
  • Assist callers with appeals, grievances, and IRO requests, providing clear and concise information.
  • Attend seminars and training sessions to enhance knowledge and skills.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of healthcare and insurance industry practices.