Customer Service Representative

5 days ago


Janesville, Wisconsin, United States Argus Technical Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Argus Technical. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Communication: Respond promptly to customer inquiries, addressing their concerns and resolving issues in a professional and empathetic manner.
  • Relationship Building: Foster strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Issue Resolution: Investigate and resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
  • Process Improvement: Collaborate with the team to identify areas for process improvement, implementing changes to enhance customer experience and efficiency.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with customers, both verbally and in writing.
  • Problem-Solving Skills: Strong analytical and problem-solving skills to resolve customer issues efficiently.
  • Customer Focus: Passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
  • Teamwork: Ability to work collaboratively with the team to achieve common goals.


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