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Customer Care Associate

2 months ago

Janesville, Wisconsin, United States Wisconsin Auto Title Loans Full time

Customer Service Representative

at Wisconsin Auto Title Loans, Inc

Role Overview:

The Customer Service Representative serves as the initial point of interaction for our clientele. This position requires a comprehensive understanding of our operations and corporate ethos, enabling representatives to deliver tailored financial solutions and services that align with our customers' unique needs.

Career Advancement:

Join a leading organization where you will benefit from top-tier training programs designed to accelerate your professional growth. We prioritize internal promotions, offering a clear pathway for career progression.

Team Environment:

Collaborate with a dedicated team of professionals committed to your success.

Compensation and Benefits:

  • Competitive salary with genuine opportunities for advancement
  • Majority company-funded Health, Dental, and Vision insurance
  • 401k retirement plan
  • Life and Disability coverage
  • Two weeks of paid vacation, five paid holidays, and five PTO days
  • Standard 40-hour work week, Monday through Saturday
  • Guaranteed Sundays off
  • Compensation up to $15.30 per hour

Preferred Qualifications:

  • 6 months to 1 year of experience in a leadership role or as an Assistant Manager
  • Over 1 year of experience in Customer Service, Sales, or Collections
  • Team-oriented mindset developed through collaborative activities
  • Some college education or military background
  • Strong commitment to Customer Service excellence
  • Desire to achieve and succeed
  • Basic mathematical skills and a willingness to learn
  • Friendly and approachable phone demeanor
  • Ability to engage with new individuals in a welcoming manner

Minimum Education and Requirements:

  • High School Diploma or equivalent
  • Availability to work 40 hours weekly, including Saturdays
  • Successful completion of pre-employment assessments
  • Reliable personal transportation and valid driver's license

The above descriptions are intended to outline the general nature and level of work performed. They are not exhaustive lists of responsibilities, duties, and skills required.