Customer Service Expert

7 days ago


Janesville, Wisconsin, United States Grainger Full time
About Grainger

Grainger is a leading industrial distributor that serves over 4.5 million customers worldwide. We provide innovative solutions and deep customer relationships to help businesses run smoothly.

Job Summary

We are seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building and strengthening relationships with customers through exceptional communication and problem-solving skills.

Key Responsibilities
  • Respond to a high volume of inbound phone calls to provide a positive customer experience.
  • Demonstrate professional oral and written communication skills, including strong reading comprehension.
  • Navigate customer challenges by using all resources for account selection, product identification, order placement, and order management.
  • Use critical thinking skills to resolve customer concerns, such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
  • Manage and mitigate risk by taking appropriate actions.
  • Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity.
Requirements
  • High School diploma or equivalent.
  • 1+ years of customer service experience. Inbound customer service center experience preferred.
  • Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
  • Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
  • Ability to commute to our facility.
  • Ability to sit up to 8 hours a day.
  • A secure workspace dedicated to job activity (Required for work from home/hybrid).
  • Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid).
Benefits
  • Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
  • 6 free sessions each year with a licensed therapist to support emotional wellbeing.
  • Paid time off (PTO) and 6 company holidays per year.
  • Access to up to 30% of your paycheck before payday to help with financial emergencies.
  • Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
  • Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools.
  • Employee discounts and more.

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