Restaurant Operations Manager

1 week ago

Sun Prairie, Wisconsin, United States Milio's Sandwiches Full time
Job Summary

Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops seeking a highly skilled Restaurant Operations Manager to support the General Manager in the overall operation of the store. The ideal candidate will have a proven track record of ensuring product quality, consistent service, and fiscal responsibility.

Key Responsibilities
  • Guest Service Relations:
    • Maintain an atmosphere where the primary focus is to ensure customer satisfaction.
    • Serve in a hands-on capacity with regard to food preparation, sandwich making, and guest interaction where necessary.
    • Maintain appropriate staffing levels to ensure timely and prompt service to guests.
    • Ensure the timely production of product following Milio's Brand Standards.
    • Handle and follow up on all guest complaints. Incorporate actions and policies to prevent guest complaints/dissatisfaction. Inform General Manager of all complaints.
    • Ensure that problems are communicated to General Manager, including, but not limited to, late service times and violations of rules or policies.
  • Leadership:
    • Assist General Manager with hiring, orientating, evaluating, and supervising staff.
    • Monitor, follow-up, and evaluate the ongoing training of employees, as directed by the General Manager, and, according to specific Brand Standards.
    • Ensure that all employees are aware of and comply with policies and procedures as outlined in the Brand Book and the Employee Handbook.
    • Plan, schedule, and coordinate the day-to-day work activities of staff.
    • Maintain a positive work environment that encourages and rewards teamwork.
    • Lead by example, consistently adhering to corporate administrative and operational guidelines.
    • Ensure effective communication with team members.
    • Apply appropriate discipline when necessary, following Brand Standard procedures.
  • Sales and Record Keeping:
    • Support General Manager in achieving budgeted food, labor, and sales goals.
    • Coach Shift Supervisors in knowledge of controllable costs, budgets, and appropriate paperwork.
    • Ensure sensitive materials and information is not compromised.
    • Follow Brand Standards with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.
    • Accurately complete all daily paperwork in a timely fashion.
  • Store Maintenance:
    • Ensure compliance with food safety sanitation procedures as outlined in the Brand Book and local health ordinances.
    • Report major repairs immediately to your General Manager and arrange for all minor repairs using approved vendors.
    • Ensure all areas of store are kept well maintained, organized, and clean.
  • Local Store Marketing:
    • Coordinate and follow through on all local store marketing as delegated by General Manager.
  • Education/Experience Requirement:
    • High School diploma or equivalent
    • 1+ years experience in a supervisory/management position in a food service industry, preferably quick service.
    • Or additional years of education and experience may be substituted for each other, as determined by Human Resources.
  • Knowledge, Skills, and Abilities:
    • Genuine interest to provide a positive guest experience
    • Friendly, outgoing personality
    • Proficient user of Microsoft Office Suite software, including Excel, Word, Outlook
    • Proven understanding of operations; how it drives sales, P&L, staffing, local store marketing, and sanitation.
    • Strong math skills and ability to analyze store statistics
    • Ability to exercise good judgment, make sound decisions, and have strong problem-solving skills
    • Ability to provide leadership and accountability in all aspects of restaurant operations
    • Demonstrated experience in hiring, coaching, and developing employees
    • Strong planning and organizational skills
    • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
    • Strong communication skills and ability to handle stressful situations
    • Ability to maintain confidentiality at all times
  • Working Conditions/Physical Demands:

The nature of restaurant work requires the manager to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and directly involved in the physical preparation and serving of food. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling, and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, and arms. Must be able to operate all equipment used in the business. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies, and procedures. Workweeks will vary with need, some night and weekend hours are required to be successful in this position.

What We Offer
  • Competitive wages
  • Regular Training
  • Health/Dental benefits (based on eligibility)
  • 401k
  • Paid time off
  • Strong support system to help you succeed

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