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Job Summary
The Little Caesars Restaurant Operations Manager will assist the General Manager in establishing and maintaining Little Caesars goals of customer satisfaction, overseeing and being accountable for the operation of a restaurant, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
Key Responsibilities
- To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge.
- Assists in the recruitment of new team members.
- Assists in the training and development of team members to perform tasks.
- Assists with schedules and supervises team members, including rewarding and coaching.
- Maintains an understanding of the company's food preparation guidelines as well as health and safety regulations.
- Assists in handling team member issues
- Resolves customer issues.
- Controls shrink expenses and labor.
- Aware of competition activities and report results; shares information with supervisor.
- Available to work varied hours/days to oversee restaurant operations.
- Processes information and product through computer system and POS register system.
- Operates and uses all equipment necessary to run the restaurant
- Follows all Little Caesars programs/promotions
- Ensures compliance with all laws, policies and procedures
- Act as NFI's representative both within the restaurant and within the community.
- Enforces safety policies and procedures; is a safety role model.
- Any other responsibilities as assigned by supervisor.
Requirements
- High school diploma or general education degree (GED);
- Three to six months related experience and/or training; or
- Equivalent combination of education and experience.
Working Conditions
- Regularly (Over 2/3 of the time)
- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch
- Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
- Overhead lifting
- Climb
- Balance
- Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
- Sit
- Crawl
- Smell
- Lift and/or move up to 100 pounds
Vision
- Close
- Distance
- Peripheral
- Depth perception
- Ability to adjust focus
- Ability to distinguish colors
Work Environment
Frequently
- Risk of electrical shock
- Wet or humid conditions
- Work near moving mechanical parts
- Extreme cold from freezers and coolers
- Extreme heat from ovens
Noise Level
- Moderate