Multi Unit Restaurant Manager

6 days ago

Sun Prairie, Wisconsin, United States T Mart Full time

About the Role:

We are seeking a highly skilled and experienced Multi Unit Restaurant Manager to join our team at T Mart. As a Multi Unit Restaurant Manager, you will be responsible for leading the overall operations of multiple Dunkin' locations, including recruiting, hiring, onboarding, training, management development, managing budgets, and ensuring that Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Key Responsibilities:

  • Team Environment:
    • Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
    • Ensure appropriate training tools are utilized
  • Operational Excellence:
    • Create and maintain a people-first culture in the restaurant
    • Monitor, follow up, and report training progress
    • Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
    • Ensure Brand standards, recipes, and systems are executed
    • Lead team meetings to communicate relevant operations information, e.g., seasonal products
  • Profitability:
    • Identify and support systems to control costs and maintain budgets
    • Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
    • Support sales goals by developing action plans for seasonal forecasting
    • Ensure tools and systems are in place to roll out new products, systems, and processes
  • Skills/Qualifications:
    • Associate's degree in a related field or equivalent in education and experience
    • Fluent in English
    • Microsoft Office proficiency
    • Facilitation and presentation skills
    • Written and verbal communication skills
  • Competencies:
    • Understands and exceeds guest expectations, needs, and requirements
    • Develops and maintains guest relationships
    • Displays a sense of urgency with guests
    • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
    • Resolves guest concerns by following Brand recommended guest recovery process
  • Problem Solving and Decision Making:
    • Identifies and resolves issues and problems
    • Uses information at hand to make decisions and solve problems; includes others when necessary
    • Identifies root cause of a problem and implements a solution to prevent it from recurring
    • Empowers others to make decisions and resolve issues
  • Interpersonal Relationships & Influence:
    • Develops and maintains relationships with team
    • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
    • Encourages collaboration and teamwork
    • Leads others; negotiates and takes effective action
  • Building Effective Teams:
    • Identifies and communicates team goals
    • Monitors progress, measures results, and holds others accountable
    • Creates strong morale and engagement within the team
    • Accepts responsibilities for personal and team commitments
    • Recognizes and rewards employee's strengths, accomplishments, and development
    • Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources
  • Conflict Management:
    • Seeks to understand conflict through active listening
    • Recognizes conflicts as an opportunity to learn and improve
    • Resolves situations using facts involved, ensuring consistency with policies and procedures
    • Escalates issues as appropriate
    • Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
    • Regularly discusses progress towards goals, reviews performance, and adjusts development plans accordingly
    • Provides challenging assignments for the purpose of developing others
    • Uses coaching and feedback opportunities to improve performance
    • Identifies training needs and supports resources for development opportunities
  • Leading with Vision:
    • Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization
    • Drives a clear vision or sense of purpose and clearly communicates to the team
    • Links mission, vision, values, goals, and strategies to everyday work
  • Strategic Thinking:
    • Sees where current trends will lead, and how they may influence the organization's direction
    • Translates the vision for a program into clear strategies
    • Thinks in strategic terms and is able to make the connection across functional teams

Requirements:

  • Proven success in QSR management and Multi Unit experience is required
  • Drive-thru experience and service experience is essential

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