Learning Support Associate

1 day ago


Linthicum Heights, Maryland, United States FLASH Technology Group Full time
About the Role

We are seeking an experienced Learning Support Associate to join our team at FLASH Technology Group. As a key member of our Learning Support Services, you'll play a critical role in delivering high-quality training functions to support the National Cryptologic School (NCS).


The successful candidate will work closely with ADET (Associate Directorate for Education and Training) Learning Support Services to provide direct support to customers and contractors. You'll be responsible for preparing and maintaining documents, recording data, scheduling tasks, and communicating with external students in the Intelligence Community.


Responsibilities:
  • Prepare and maintain schedules, documents, and databases.
  • Communicate with external students and instructors.
  • Set up student and instructor computer accounts/passwords.
  • Track completion of pre-work from students.
  • Generate course syllabi.

Requirements:
  • One (1) year experience participating in a synchronous learning environment.
  • Four (4) years of customer service skills/principles.
  • Four (4) years in Microsoft Office Suite of products and basic application trouble-shooting skills.

As a Learning Support Associate, you'll have the opportunity to work in a dynamic environment, utilizing your technical and communication skills to deliver exceptional results. Our company culture values teamwork, collaboration, and mutual respect, making it an ideal place for career growth and development. We offer a competitive salary of $59,500 - $61,800, as well as a comprehensive benefits package including Tuition/Certification Reimbursement, Paid Time Off, 401(k) with 6% company match, and more.



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