Member Engagement Officer

2 days ago


Linthicum Heights, Maryland, United States Zephyr Connects Full time

Member Engagement & Support

We are seeking a highly organized and detail-focused Membership Coordinator to manage various tasks related to member engagement, event coordination, and member communications.

This role involves:

  • Managing OnBoard tasks, including agendas, meeting links, and past meetings;
  • Supporting team projects by updating Meeting Fact Sheets and creating agendas;
  • Ensuring accuracy in work, with a focus on customer experience;
  • Assembling and shipping New Member Kits, Amazon orders, greeting cards, and branded items;
  • Tracking and updating membership engagement lists;
  • Managing the Member Impact Award process and emails;
  • Edit and convert OnBoard documents to PDF;
  • Prepare materials for meetings and maintain inventory;
  • Coordinate with hosts for interview schedules and prepare meeting agendas;
  • Update meeting trackers and checklists;
  • Contact members about event registration and follow up on required documents;
  • Prepare and ship Meeting Boxes and yearbooks for events;

Required Skills & Qualifications

  • 3+ years' experience in an administrative support role;
  • Proficiency in office software (MS Suite and Adobe) and the ability to learn new tools quickly;
  • Excellent verbal and written communication skills;
  • Strong attention to detail;
  • Ability to manage multiple tasks simultaneously in a fast-paced environment;
  • Superior customer service skills with a focus on customer experience;

Compensation & Benefits

  • $45,000-$55,000 salary;
  • Health insurance (100% paid by employer);
  • PTO;
  • 401k with matching;
  • End-of-year bonus based on profitability;
  • Paid time off the week between Christmas and New Year after 1 year of employment;


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