Administrative Support Professional

2 weeks ago


Linthicum Heights, Maryland, United States FLASH Technology Group Full time

Job Overview:

Great Opportunity for an experienced Administrative Support Professional with excellent customer service skills and proficiency in MS Office Suite. The ideal candidate will work for ADET (Associate Directorate for Education and Training) Learning Support Services in direct support of the customer and the National Cryptologic School (NCS). Contractors offer support for training functions that enhance the learning experience.

Responsibilities:

  • Prepare and maintain documents, files, and folders efficiently.
  • Record and maintain accurate data records in databases.
  • Develop and maintain schedules to ensure seamless operations.
  • Present informative briefings to various stakeholders.
  • Track and conduct follow-up on tasking assignments.
  • Validate requirements to ensure compliance.
  • Send welcome letters to support synchronous learning events.
  • Reserve rooms for synchronous learning events.
  • Coordinate site visits or field trips for programs or learning events.
  • Test audio/visual equipment and computer systems.
  • Monitor completion of pre-work from students.
  • Create course syllabi.
  • Provide administrative remarks to students.
  • Track down student 'no shows' and record in ELM and ATTRS.
  • Inform Curriculum/Program Manager of possible changes in course requirements.
  • Submit requests for new course designators.
  • Enroll/withdraw students.
  • Prepare event completion certificates.
  • Maintain course folders in shared drives.
  • Communicate with external students in the Intelligence Community.
  • Set up student and instructor computer accounts/passwords.
  • Request clean-up of files on computer systems after each class.

Requirements:

  • One year of experience participating in a synchronous learning environment.
  • Four years of Microsoft Office Suite proficiency and basic application trouble-shooting skills.
  • Four years of customer service skills/principles.
  • Able to obtain MS Office and Customer Service Certifications.
  • Must be a US Citizen.

Salary Range: $28,400 - $47,000

Benefits:

  • 401(k) with 6% company match – VESTS IMMEDIATELY
  • Medical Insurance (with HSA and HRA options)
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Complimentary AURA Identity Theft Protection
  • Tuition/Certification Reimbursement
  • Paid Time Off
  • Referral bonuses


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