Front Desk Ambassador

1 day ago

Tampa, Florida, United States Westin Tampa Bay Full time
{"Overview": "

We are seeking a highly motivated and engaging individual to join our Front Desk team at Westin Tampa Bay. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your exceptional customer service skills and ability to multitask will be essential in ensuring a seamless check-in process and addressing any guest concerns.

", "Responsibilities": "
  • Provide exceptional customer service by being engaging, friendly, and attentive to guest needs.
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and WOW guests through recovery when things arent quite right.
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.
", "Requirements": "

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. Previous experience in a customer-facing role is preferred, but not required.

", "Benefits": "

As a member of our team, you will enjoy a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. You will also have access to on-site wellness programs, local discounts, and employee rates on hotel stays.

", "About Us": "

Westin Tampa Bay is a AAA Four Diamond hotel located on the water with magnificent bay views and amenities. We are committed to providing a supportive and inclusive work environment that fosters growth, development, and wellbeing.

", "Location": "

We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district.

", "Culture": "

We value our employees and are committed to creating exceptional guest experiences. Our team is dedicated to providing a warm and welcoming atmosphere that makes our guests feel at home.

", "What We Offer": "

We offer a range of opportunities for growth and development, including ongoing training and development programs. Our team is passionate about delivering exceptional service and creating memorable experiences for our guests.

", "Why Work with Us": "

At Westin Tampa Bay, we are committed to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. We offer a range of benefits and opportunities for growth and development, making us an ideal place to start or continue your career.

", "Contact Us": "

For more information about this role or to apply, please contact us at [insert contact information].

"}

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