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Healthcare Customer Service Specialist
2 months ago
Axia Women's Health stands as one of the largest independent women's healthcare organizations in the United States, dedicated to fostering a more compassionate, interconnected, and innovative community in women's health.
With a network of nearly 400 healthcare providers and 200 care centers across five states, Axia Women's Health is at the forefront of women's health, delivering a comprehensive range of outstanding services in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services.
This role involves responsibilities such as:
Key Responsibilities:
• Provide exceptional customer service to patients and visitors, both over the phone and in person, ensuring a welcoming environment.
• Collaborate effectively with team members while also demonstrating the ability to work independently to uphold high standards of care.
• Manage high call volumes with professionalism and efficiency, including cross-training in various tasks to support organizational needs.
• Communicate financial obligations to patients and accurately collect and document copayments as necessary.
• Engage in training for insurance verification, benefits eligibility, and precertification for in-house procedures.
• Conduct registration tasks for both new and returning patients.
• Schedule patient appointments according to established guidelines and finalize daily patient schedules.
• Maintain strict confidentiality regarding patient information.
• Adhere to safety and infection control protocols, ensuring compliance with HIPAA regulations.
• Perform additional duties as assigned.
Ideal Candidates Will:
• Adapt seamlessly to shifting priorities and business demands.
• Exhibit flexibility and composure in a busy work environment.
• Demonstrate strong customer service skills and a proactive approach to learning.
• Prioritize team success over individual accomplishments, contributing positively to the team culture.
• Have reliable transportation and the ability to travel as required.
• Enjoy a part-time schedule with no weekend commitments, fostering a supportive team atmosphere that encourages success.
Part-Time Benefits Include:
- Immediate 401(k) matching contributions with no vesting period.
- Generous paid time off, including additional time for volunteer activities.
- Complimentary counseling services for employees and their family members.
At Axia Women's Health, we are committed to creating an inclusive environment where our colleagues and patients can express their authentic selves. We embrace diversity and celebrate the unique experiences and perspectives of all individuals.
In accordance with federal regulations, all new hires will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification form upon hire.
Applicants must possess current authorization to work in the United States on a full-time basis.
