Overages and Shortages Coordinator

7 days ago


Reading, Pennsylvania, United States Old Dominion Freight Full time

Job Summary:

We are seeking a highly detail-oriented and organized individual to join our team as an Overages and Shortages Coordinator. In this role, you will be responsible for inspecting shipments to validate claims and working with claimants to assess responsibility and determine resolutions.

Key Responsibilities:

  • Locate overages, shortages, and damaged freight and research and resolve issues
  • Provide exceptional customer service to internal and external customers
  • Properly handle different types of freight, including Hazmat materials
  • Prepare paperwork to process OS&D freight, including repackaging as needed
  • Maintain accurate records for reporting OS&D freight on a daily and weekly basis
  • Assist with answering telephones and providing superior customer service
  • May also perform customer service duties, such as providing quotes and answering general customer questions

Requirements:

  • High School Diploma or equivalent preferred
  • 1 year of office and/or operations experience, preferably in the transportation industry
  • Proficient with Microsoft Office
  • Experience with AS400 and SAP preferred
  • Experience handling Hazmat materials preferred
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to multitask

What We Offer:

  • Health, Dental, and Vision Benefits
  • Short-Term and Long-Term Disability
  • Flex Spending Accounts
  • 401(k) Retirement Plan
  • Wellness Program
  • Employee Credit Union, Vacation, and Holiday

Old Dominion Freight Line, Inc. is an equal opportunity employer.



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