Customer Experience Ambassador

1 week ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Nothing Bundt Cakes Full time

Customer Experience Ambassador

The Nothing Bundt Cakes Customer Experience Ambassador is responsible for creating a warm and welcoming environment for our guests. This role involves offering creative solutions for unique celebratory occasions and selling our delicious cakes. As the first point of brand contact in our bakery, the Customer Experience Ambassador plays an essential role in engaging and bringing joy to our guests, creating a memorable experience, and leaving a positive, lasting impression.

Key Responsibilities:

  • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs, and follow the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Process guest orders efficiently and accurately using the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Servant's Heart
    • Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
    • Keep the good of the team or guest ahead of personal interests or gain.
    • Display humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
    • Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a strong sense of urgency and adhere to Nothing Bundt Cakes brand standards.
  • Genuine Connections
    • Project warmth, enthusiasm, and optimism that attracts others.
    • Build positive, productive relationships with all team members.
    • Listen actively and communicate openly, clearly, and respectfully.

Knowledge, Skills, and Abilities:

  • Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Be comfortable with new technology and have the ability to operate a point-of-sale system.
  • Understand basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications, and Work Experience Requirements:

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation:

$11.00 per hour

Join Our Growing Family

Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter. Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family.

Click to learn more about Nothing Bundt Cakes.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state, and federal law.

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