Guest Service Ambassador
2 weeks ago
At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in delivering exceptional customer experiences and making every celebration sweeter.
Key Responsibilities:- Guest Engagement: Greet guests with genuine warmth and enthusiasm, determining their interests and needs to create a superior experience.
- Product Knowledge: Maintain strong knowledge of our cake offerings, including size and flavor profiles, pricing, and special promotions.
- Sales and Merchandising: Suggest additional merchandise to complete a unique celebration, processing guest orders efficiently and accurately.
- Bakery Maintenance: Uphold a clean and organized bakery presentation, including routine cleaning and replenishing retail merchandise and cake display cases.
- Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Adherence to Policies: Comply with all health and safety guidelines, NbC policies, and procedures, including dress code and personal hygiene standards.
- Servant's Heart: Demonstrate a commitment to supporting the team and guests, being reliable, trustworthy, and responsive.
- Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency.
- Genuine Connections: Project warmth, enthusiasm, and optimism, building positive relationships with team members.
- Age: Must be 16 years of age or older.
- Experience: Previous guest service experience at a bakery, restaurant, or retail store is a plus.
Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Compensation: $11.00 per hour
We're committed to bringing joy to our guests and communities, and we're looking for team members who share our passion for delivering exceptional customer experiences.
With over 500 bakery locations in 40+ U.S. states and in Canada, there's plenty of opportunity to join our family and be part of a dynamic team that embodies our core values and competencies.
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