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IT Support Specialist

2 months ago

Phoenix, Arizona, United States Apex Systems Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Apex Systems. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide Tier 2 End User Support for PC, Server, Mainframe applications and hardware.
  • Responsible for network monitoring, operations, installation or maintenance.
  • Handles problems that 1st tier of helpdesk support is unable to resolve.
  • Recommends systems modifications to reduce user problems.
  • Escalates more complex problems to Senior Level.
  • Provides first contact and incident resolution to customers with hardware, software, and application problems.
  • Provides polite and friendly customer service.
  • Attempts to resolve as many incidents during the first contact or at Tier 1 / Tier 2.
  • Performs systems administration of desktop systems connected to local area and wide area networks.

Requirements:

  • Associates Degree with 7 years of experience, or Bachelors Degree with 5 years of experience.
  • Preferred Skills/Experience:
    • Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
    • Knowledge of the principles, methods, and techniques used in network and systems administration and support.
    • Knowledge of related hardware and software.
    • Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
    • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
    • Imaging of Computers and/or configuring of their BIOS (SCCM / PXE Boot).
    • 1 Year DoD experience.
    • NOSC support experience, including problem resolution and incident tracking.
    • Imaging of Computers and/or configuring of their BIOS (SCCM / PXE Boot).

Certifications:

  • DoD IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
  • IAT II 8570/8140 Baseline Certification Security+ or equivalent.

Benefits:

  • Health
  • Dental
  • Vision
  • Life Insurance; Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program