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Sales Operations Coordinator

4 weeks ago

Phoenix, Arizona, United States ParksideTech IT Solutions and Support Full time

As a Sales Operations Specialist at ParksideTech IT Solutions and Support, you will play a crucial role in ensuring the smooth operation of our sales team. Your primary responsibility will be to monitor all sales customer communication, ensuring quick response times and customer satisfaction. You will also be responsible for receiving sales calls and emails, working with existing customers to place orders for additional services and purchases, and setting appointments for new sales leads.

Key Responsibilities:

  • Monitor sales customer communication to ensure timely responses and customer satisfaction.
  • Receive sales calls and emails, and respond accordingly.
  • Work with existing customers to place orders for additional services and purchases.
  • Set appointments for new sales leads.
  • Create proposals for new and existing customers, and follow up to completion.
  • Manage sales leads in a tracker, ensuring timely follow-up and conversion.
  • Monitor sales transitions to project creation, ensuring seamless handovers.
  • Update customer information, invoices, and payments as needed.
  • Handle customer inquiries and complaints, providing excellent customer service.
  • Provide general support to visitors, and perform other duties as assigned.

Requirements:

  • High school diploma or equivalent, Bachelor's degree preferred.
  • 2 years of experience in a sales or administrative role.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite and customer phone calls.