Patient Care Navigator

1 week ago

Phoenix, Arizona, United States Gellert Health Inc Full time
Job Overview

Position: Health Navigator

Schedule: Full Time, Monday to Friday, 8:00 AM - 5:00 PM

Organization Overview

At Gellert Health, we are committed to Transforming Healthcare Delivery through our core principles of quality, integrity, and compassion. Founded in 2021, we are a dynamic organization with a small team dedicated to enhancing healthcare access for the most vulnerable populations through our specialized Health Navigation Services. We pride ourselves on delivering exceptional Health Navigation expertise while cultivating an environment where every individual is respected and valued. Our organization is focused on promoting cultural competence and trauma-informed care.

We seek enthusiastic individuals eager to contribute to our mission and help shape our future.

Position Summary

Role Responsibilities:

Health Navigation involves advocating for and guiding patients through the complexities of the medical and behavioral health systems. Our navigators provide personalized assistance with appointments, medication management, and health literacy. The typical case load is one navigator for every 15-25 patients. We offer comprehensive support to our patients, from locating healthcare providers to understanding insurance options and managing chronic health issues. Our ultimate aim is to ensure that patients receive optimal care.

Key Duties:

  • Facilitate prescription fulfillment for patients
  • Coordinate and schedule patient appointments
  • Accompany patients to all scheduled appointments
  • Monitor medication refills
  • Document patient interactions and appointments in an Electronic Medical Record system
  • Communicate information between healthcare providers
  • Avoid redundant services and testing
  • Promote the use of preventive services and reduce emergency department visits
  • Work collaboratively on patient-specific goals
  • Connect patients with Social Determinants of Health (SDOH) providers
  • Enhance the safety of patients' living environments
  • Provide transportation to essential appointments using a personal vehicle (generous auto-allowance for fuel and maintenance provided)
  • Complete additional tasks as assigned by the Direct Supervisor
  • Offer Peer Support services

Assessment of Skills:

  • Weekly individual supervision sessions
  • Continuous performance monitoring
  • Quarterly reviews and annual evaluations

Compensation and Benefits:

  • Medical, Dental, and Vision insurance
  • 401K plan with up to 3% matching
  • Auto allowance for fuel and vehicle upkeep
  • 11 paid holidays
  • 3 weeks of paid time off (PTO)
  • Longevity Bonus Program

Prerequisites for Employment:

  • AZ Fingerprint Card
  • CPR/First Aid certification
  • TB Test/Flu Shot

Probationary Period:

The initial 90 days of employment will serve as a probationary period, during which employment may be terminated without notice during the first month, and with one week's notice thereafter. Employees who transition to a new role within the organization may be offered the opportunity to return to their previous position if available.

During this period, new hires will receive:

  • Comprehensive training and support from their supervisor
  • Weekly feedback sessions with the supervisor
  • Assistance in meeting performance standards
  • A written performance evaluation at the end of the probationary period

Upon successful completion of the probationary period, employees will achieve permanent status. Employment remains at-will and can be terminated at any time with or without cause, subject to company policies.

Essential Skills:

  • Strong attention to detail
  • Ability to engage and connect with clients
  • Advanced communication skills, both verbal and written
  • Professional work ethic
  • Multitasking capabilities in a fast-paced environment
  • Proficiency in electronic medical records and basic computer skills
  • Organizational and time management skills
  • Problem-solving abilities
  • Empathy and compassion
  • Self-motivation and discipline
  • Leadership skills or a willingness to develop them
  • Understanding of physical and behavioral health services
  • Ability to work independently and collaboratively

Qualifications:

  • Minimum age of 21
  • 39 months of clear Motor Vehicle Record
  • Auto insurance coverage
  • Ability to pass a criminal background check
  • Associate or bachelor's degree, or equivalent work experience
  • Experience with diverse, chronically homeless, and vulnerable populations in healthcare settings (preferred)
  • Access to a reliable four-door vehicle
  • Current Arizona driver's license
  • Bilingual in Spanish is highly desirable but not required

Previous Roles of Successful Navigators:

  • Behavioral Health Technician
  • Care Specialist
  • Case Manager
  • Certified Nursing Assistant
  • Community Health Worker
  • Emergency Medical Technician
  • Healthcare Coach
  • Home Health Aide
  • Medical Assistant
  • Pre-Med or Public Health students
  • Social Work or Public Health graduate students
  • Residential Care Worker

Why Choose Gellert Health?

  • Innovative Environment: Be part of a team that is redefining healthcare with innovative solutions.
  • Growth Opportunities: Work for a company that values career development.
  • Supportive Culture: Experience a workplace that fosters collaboration and creativity.
  • Impactful Work: Contribute to meaningful change in the lives of underserved populations.

Training Program:

Gellert Health offers a comprehensive orientation and a two-week intensive training program designed to equip new hires for success. Developed by experienced professionals, this program ensures a thorough introduction to the role, enhancing employee satisfaction and promoting a positive work environment.

Equal Opportunity Employer Statement:

Gellert Health is an Equal Opportunity Employer committed to fostering an inclusive environment for all employees and applicants. We value diversity and believe it is essential for innovation and excellence. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage candidates from all backgrounds to apply.

To ensure the safety of our team members and patients, we provide necessary personal protective equipment and adhere to strict safety guidelines. We regularly review our safety protocols and require all employees to be vaccinated against COVID-19.

Note: The Health Navigator position is considered a "Safety-sensitive" role, as it may impact the safety or health of the employee or others.

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