Patient Support Specialist

2 weeks ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Position Overview

The Patient Support Specialist plays a crucial role in enhancing the patient experience by addressing inquiries and resolving issues effectively. This position requires handling a minimum of 10 incoming calls from patients, ensuring that both moderate and complex concerns are managed with care.

Key Responsibilities
  • Respond to patient calls, providing solutions and support for various inquiries.
  • Schedule and confirm appointments using the clinical information system.
  • Verify and update patient demographic details and insurance information accurately.
  • Facilitate communication by sending and receiving tasks to healthcare providers.
Qualifications

Ideal candidates will possess strong communication skills and a commitment to delivering exceptional service in a healthcare setting. The ability to navigate complex situations with empathy and professionalism is essential.



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