Customer Engagement Specialist

1 week ago

Arlington Heights, Illinois, United States Avantis Education Full time
About Avantis Education

Avantis Education is a leading provider of educational technology solutions, dedicated to enhancing the learning experience for students and educators alike.

Job Title: Customer Engagement Executive

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Executive. In this role, you will play a pivotal part in delivering exceptional customer experiences, ensuring our clients receive optimal value from our software products.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including phone and email.
  • Address customer inquiries, resolve issues, and provide solutions in a prompt and professional manner.
  • Maintain regular follow-ups with customers to ensure satisfaction and retention.
  • Guide customers through refresher training, ensuring they understand and can effectively use our products.
  • Act as a customer advocate, communicating their needs and concerns to relevant teams.
  • Develop and implement strategies to engage customers and promote product usage.
  • Create and distribute engaging content, such as newsletters, tutorials, and case studies.
  • Organize and participate in customer-focused events, such as webinars, workshops, and conferences.
  • Maintain accurate records of customer interactions and activities in our CRM system.
  • Collaborate with the Sales Team to identify upsell and cross-sell opportunities.
  • Work closely with the Product Development Team to relay customer feedback and contribute to product enhancements.
Requirements:
  • 2+ years of experience in customer support, customer success, or a related role, preferably in the software or education industry.
  • Proficiency in using CRM software and customer support tools.
  • Familiarity with educational technology and software products is a plus.
  • Excellent verbal and written communication skills.
  • Empathy and patience when dealing with customers.
  • Strong problem-solving and critical-thinking skills.
  • Ability to build and maintain positive relationships with customers and team members.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong attention to detail and organizational skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Self-motivated and proactive approach to work.
  • Flexibility and adaptability in a fast-paced environment.

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