Wellness Spa Membership Sales Consultant

1 week ago


Naperville, Illinois, United States The NOW Massage Naperville Full time
JOIN OUR TEAM AS A MEMBERSHIP CONSULTANT

The Membership Consultant is essential in enhancing membership sales and ensuring that our boutique operations meet the standards of The NOW Massage Naperville. This role may also include assisting the management team with various operational responsibilities.

Key Responsibilities:
  • Deliver exceptional massage experiences to all guests and members consistently
  • Meet monthly sales goals by advocating for memberships
  • Support Membership Sales under the direction of the management team
  • Foster positive interactions for guests and potential members
  • Provide outstanding customer service, including personalized greetings
Responsibilities:
  • Ensure accurate completion of membership agreements
  • Promptly check in all members
  • Schedule appointments efficiently
  • Follow up with prospects and renewals through phone calls
  • Promote membership, boutique items, and gift card sales
  • Maintain front desk cleanliness checklist
  • Lead by example for front desk staff
  • Operate front desk with a customer-centric focus
  • Participate actively in company meetings
  • Interact professionally with colleagues
  • Take on additional duties as required
  • Flexible availability for early mornings, evenings, and weekends
Requirements:
  • Effective team collaboration skills
  • Demonstrate enthusiasm and positivity
  • Handle customer issues with patience and professionalism
  • Exhibit high levels of professionalism, integrity, and work ethic
  • Proven sales abilities
  • Strong telephone etiquette
  • Organizational and communication skills
  • Experience in a team environment
  • Basic computer proficiency
  • Understanding of cash-handling procedures
  • Effective verbal and non-verbal communication


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