Help Desk Technician

3 weeks ago


San Antonio, Texas, United States Staffing Technologies Full time
About the Role

We are seeking a Help Desk Technician to join our team at Staffing Technologies. This individual will be responsible for providing technical support to our clients, ensuring their technology needs are met promptly and efficiently.

Main Responsibilities
  • Leveraging multiple resources and coordinating with other teams to meet customer needs
  • Facilitating the implementation and support of defined technology solutions
  • Communicating system updates to customers as required
  • Documenting and tracking the status of inquiries and coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
Requirements
  • Bachelor's degree in Computer Science or related field
  • 1-3 years of experience in IT support
  • Technical expertise in PC applications, hardware, tools, utilities, networking, and telecommunications
  • Excellent interpersonal, communication, and organizational skills
  • Ability to work effectively with high-level customers and management personnel
  • Excellent customer service skills
Compensation

The estimated annual salary for this position is approximately $70,000 - $90,000, based on qualifications and experience.


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