IT Service Desk Technician

3 weeks ago


San Antonio, Texas, United States Vip Staffing - zrtech Full time
Job Description:
As an IT Service Desk Technician at Vip Staffing - zrtech, you will be responsible for providing top-notch technical support to clients across various industries. This full-time role is located on-site in North San Antonio, offering a dynamic work environment and opportunities for growth.

Main Responsibilities:
- Respond to and resolve technical issues via phone and email
- Collaborate with the support team to identify and troubleshoot complex technical problems
- Develop and maintain technical documentation for future reference
- Utilize Kaseya help desk ticketing system for efficient issue tracking and resolution

Essential Requirements:
- At least 2-3 years of experience in a helpdesk environment, specifically with Office 365
- Bachelor's degree or equivalent in direct professional experience supporting helpdesk and IT Administration
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Strong analytical and critical thinking skills
- Experience with helpdesk ticketing systems

Salary Range:
$70,000 - $90,000 per year, depending on qualifications.
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