Front Desk Associate

3 days ago


San Antonio, Texas, United States Taymax Group Full time

About Our Culture: At Taymax Group, we believe in providing an inclusive and diverse workplace environment where everyone feels valued and respected.

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  • We strive to foster a culture that promotes teamwork, creativity, and innovation.
  • We are committed to enhancing people's lives through fitness and health.

Job Requirements: As a Customer Service Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.

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  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: answering phones in a friendly manner and assisting callers with various questions, checking members into the system, taking prospective members on tours, signing up new members calculating rates and monthly payment amounts, and assisting the Club Manager in counting out the drawer as needed.

Key Responsibilities: Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Club Manager as needed. Additionally, assist in maintaining the neatness and cleanliness of the club.

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  • Complete daily assigned tasks within the first hour of your shift.
  • Help complete priority cleaning lists each day.
  • Perform walk-around and bathroom checks periodically.
  • Help complete any special cleaning projects as needed.

Benefits: Estimated salary range: $10-$11 per hour, based on location and industry standards.


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