IT Support Technician

4 days ago


San Antonio, Texas, United States Pit Crew Technologies LLC Full time

Job Title: IT Support Technician

About Us: Pit Crew Technologies LLC is a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area.

Job Description: We are looking for an entry-level IT Support Technician to join our team. This is a full-time position primarily providing support to our clients via phone, email, or help desk ticket.

Responsibilities:

  • Network troubleshooting: Perform basic network troubleshooting using company-provided equipment.
  • Desktop, laptop, and mobile device deployment: Work directly with end users to deploy new systems onsite and remotely.
  • Desktop, laptop, and mobile device troubleshooting: Identify the root cause of issues and provide resolution, working closely with Tier II and III support personnel as required.
  • Rotating on-call schedule: On-call duties on a rotating schedule.

Requirements:

  • 1-2 years of work experience in a help desk or desktop support role.
  • Minimum 2 years of experience working with Windows 7 and higher.
  • Familiarity with Cloud Technologies, particularly Microsoft Office 365.
  • Versatile personality that can quickly respond to emergency or support situations.
  • Ability to diagnose and work towards a resolution for technical problems.
  • Current experience with malware removal tools and techniques.
  • Ability to provide competent phone support.
  • Excellent interpersonal skills and ability to interact positively with customers.
  • Reliable transportation.
  • Technical certifications a plus but not required.

Salary: $50,000 - $65,000 per year based on experience.



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