IT Support Technician
4 days ago
Job Title: IT Support Technician
About Us: Pit Crew Technologies LLC is a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area.
Job Description: We are looking for an entry-level IT Support Technician to join our team. This is a full-time position primarily providing support to our clients via phone, email, or help desk ticket.
Responsibilities:
- Network troubleshooting: Perform basic network troubleshooting using company-provided equipment.
- Desktop, laptop, and mobile device deployment: Work directly with end users to deploy new systems onsite and remotely.
- Desktop, laptop, and mobile device troubleshooting: Identify the root cause of issues and provide resolution, working closely with Tier II and III support personnel as required.
- Rotating on-call schedule: On-call duties on a rotating schedule.
Requirements:
- 1-2 years of work experience in a help desk or desktop support role.
- Minimum 2 years of experience working with Windows 7 and higher.
- Familiarity with Cloud Technologies, particularly Microsoft Office 365.
- Versatile personality that can quickly respond to emergency or support situations.
- Ability to diagnose and work towards a resolution for technical problems.
- Current experience with malware removal tools and techniques.
- Ability to provide competent phone support.
- Excellent interpersonal skills and ability to interact positively with customers.
- Reliable transportation.
- Technical certifications a plus but not required.
Salary: $50,000 - $65,000 per year based on experience.
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