Flooring Services IT Help Desk Technician

2 weeks ago


San Antonio, Texas, United States FS Builder Resources Full time

**Our Company Overview**

As a respected industry leader in the home building industry, FS Builder Resources has continued to thrive since 1983.

We prioritize integrity and demonstrate respect for our clients, employees, the environment, and the communities in which we do business.

**Job Details**

This Technical Help Desk position will involve providing technical support, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues.

You will work collaboratively with the IT department to find resolutions to various challenges faced daily.

  • Provide helpdesk support and resolve challenges faced throughout the company
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Document internal procedures
  • Assist with onboarding and workstation set up of new users
  • Report issues to the Service Desk for escalation when necessary
  • Perform timely workstation hardware and software upgrades as required
  • Assist department in any special projects

**Requirements and Benefits**

To excel in this role, you should possess:

  • Excellent interpersonal customer service skills
  • Excellent verbal and written skills, the ability to communicate clearly and professionally
  • Strong organizational/analytical skills and attention to detail
  • Excellent hardware skills with an understanding of PCs and competency to resolve issues in a timely manner
  • Bachelor's degree in Information Systems, Business, Communications, or related field a plus
  • Minimum of two years previous Helpdesk experience required
  • Valid driver's license required (frequent travel with personal vehicle will be required)

We offer:

  • Medical, Dental and Vision coverage
  • 401K
  • Paid Holidays
  • Vacation and Personal Time
  • Employee appreciation events
  • Mileage reimbursement
  • Overnight business travel accommodations will be covered by the company

Estimated salary: $65,000 - $85,000 per year based on location (Houston/San Antonio/Austin). FS Builder Resources is an equal opportunity employer.



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