Technical Help Desk Engineer
4 days ago
Vip Staffing - zrtech, a leading managed services provider in San Antonio, TX, is hiring a skilled Technical Help Desk Engineer to join their team. This role comes with a competitive salary of $68,000 per year and offers opportunities for growth and development.
Job Summary:
The successful candidate will provide exceptional technical support to clients, resolving complex issues related to O365, Active Directory, and network infrastructure. They will also be responsible for documenting incidents using Kaseya help desk ticketing system and working closely with the support team to identify and troubleshoot technical issues.
Responsibilities:
- Troubleshoot and resolve printer-related issues
- Analyze and resolve O365 environment problems
- Collaborate with colleagues to resolve complex technical issues
- Develop and implement effective solutions to improve customer satisfaction
- Document incidents and resolutions using Kaseya help desk ticketing system
Requirements:
- Minimum 2 years of experience in a helpdesk role within an O365 environment
- Bachelor's degree or equivalent in direct professional experience supporting helpdesk and IT administration
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Familiarity with helpdesk ticketing systems
What We Offer:
- Competitive salary of $68,000 per year
- Opportunities for growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package
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