Customer Engagement Associate

1 week ago


Warwick, Rhode Island, United States Check 'n Go Full time

Position Overview:

As a vital member of our team, the Customer Service Representative plays a crucial role in delivering exceptional service to our clients at Check 'n Go. Our representatives are dedicated to fostering positive relationships with customers while assisting them with their financial needs.

Key Responsibilities:

  • Customer Relationship Management: Prioritize customer satisfaction by addressing inquiries and providing information about our product offerings. Ensure that every interaction reflects our commitment to service excellence.
  • Financial Transactions: Accurately handle cash transactions, including managing a cash drawer and processing deposits. Maintain compliance with company policies regarding cash handling.
  • Loan Processing: Conduct thorough customer verifications and process loan applications in accordance with established guidelines.
  • Regulatory Compliance: Adhere to all relevant company and state regulations, ensuring that all operations are conducted within legal parameters.
  • Communication: Handle inbound and outbound calls to assist customers with their inquiries and follow up on applications or issues.
  • Brand Representation: Uphold the Check 'n Go brand by maintaining a professional store environment and executing marketing initiatives effectively.

Qualifications:

  • Previous experience in sales or customer service is preferred.
  • Experience with cash handling is advantageous.
  • Must possess reliable transportation and maintain a valid driver's license.

Physical Requirements:

  • Ability to work in a retail environment.
  • Capable of lifting up to 50 lbs. with or without reasonable accommodation.

Why Join Us:

At Check 'n Go, we offer a supportive work environment that values your contributions. Our commitment to your professional growth is evident through our comprehensive training programs and career advancement opportunities. We believe in empowering our employees to make a positive impact in the lives of our customers.

About Us:

Check 'n Go is dedicated to providing innovative financial solutions that help our customers manage their personal finances effectively. We pride ourselves on our commitment to responsible lending and customer service.



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