Client Intake Coordinator

2 weeks ago

Pittsburgh, Pennsylvania, United States Dynamic Workforce Solutions Full time

Job Overview

Position: Intake Specialist

Company: Dynamic Workforce Solutions

Compensation: $16.00 to $18.00 per hour

Employment Type: Full-time, non-exempt

EXCEPTIONAL CUSTOMER SERVICE REQUIRED

About Dynamic Workforce Solutions


Dynamic Workforce Solutions (DWFS) collaborates with state and local organizations to deliver services that provide communities with dependable workforce development and training solutions, resulting in skilled, well-prepared individuals for future employment opportunities.

Our creative approach to service delivery, enthusiasm for our mission, and dedication to continuous quality improvement have shaped over thirty years of outstanding achievements.


Our employees feel they are part of a larger purpose beyond just a job.

We are committed to providing Exceptional Customer Service to ensure remarkable outcomes for the individuals and businesses we support.



Role Purpose: To connect employers with suitable candidates and manage federal programs for job seekers.

Key Responsibilities

  • **Data Entry Accuracy and Timeliness**: Record WIOA, WT, SNAP, and WP data into designated systems while adhering to established standards. Effective communication with management and staff is essential to ensure timely receipt of records. Measure success by achieving error rate goals as determined by state monitoring tools and participation rates for specific programs.
  • **Support Case Management**: Facilitate the intake and initial engagement process for WT and SNAP. Conduct programmatic sessions and manage SNAP cases. Measure success through error rate goals and customer satisfaction metrics.
  • **Compliant Case Management**: Identify and recruit eligible program participants, address career seeker barriers, and refer to appropriate resources. Provide career advisement, develop individual employment plans, and ensure accurate documentation of customer interactions. Measure success by achieving contract performance measures, including client outcomes and program participation rates.
  • **Quality Assurance**: Ensure case files meet or exceed programmatic requirements. Measure success through monthly self-monitoring and customer follow-up evaluations.
  • **Customer Satisfaction**: Maintain high levels of satisfaction by delivering timely and valuable services to both career seekers and employers. Measure success through customer survey responses and ratings.
  • **Expertise Development**: Continuously acquire and demonstrate programmatic competency. Measure success through quarterly evaluation observations.
  • **Additional Responsibilities**: Perform other duties as assigned.

Experience Requirements

  • A minimum of two years of experience in staffing, recruiting, or workforce development, with at least one year of experience in data entry and review.
  • Previous experience in workforce development is preferred.
  • Previous case management experience is preferred.

Knowledge, Skills, and Abilities:

  • Understanding of data entry and customer requirements for all funding streams.
  • Attention to detail is essential.
  • Ability to comprehend and adhere to program policies.
  • Knowledge of employment recruitment practices.
  • Capability to engage with and respond to the needs of business accounts.
  • Proficient presentation skills in group settings.
  • Proficiency in Microsoft Office applications.
  • Excellent verbal and written communication skills are necessary.
  • Ability to document customer interactions accurately through well-written case notes.
  • Familiarity with Employ Florida Marketplace (EFM), One-Stop Service Tracking (OSST), and FLORIDA is preferred.
  • Knowledge of business practices within specific industries is preferred.
  • Ability to thrive in a fast-paced and diverse environment.
  • Strong understanding of regulatory entities and their applicable laws and guidelines related to job postings and recruitment.

Educational Requirements

  • An Associate's degree or equivalent experience is required.

Additional Requirements:
A valid driver's license and adequate vehicle insurance coverage are necessary.

Living Dynamic


We believe that every role is significant and that every customer, both internal and external, should feel empowered to excel.

Dynamic Workforce Solutions is where passion aligns with purpose, resulting in excellence.

Diversity is fundamental to our business. It fuels our team's commitment to serving individuals and communities striving to build a stronger workforce.

We aim to foster a work environment that provides all team members with equal access to information, development, and opportunities.

Our dedication to diversity and inclusion is deeply rooted in our core values and commitment to Exceptional Customer Service.

We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style, and background enrich our work environments.

Such diversity enhances our ability to connect with the workforce development needs of the communities we serve.

We believe that attracting, developing, and retaining a workforce that reflects the diversity of our customers is crucial to our success.



Equal Opportunity Employer


Dynamic Workforce Solutions is an equal opportunity employer/program, and auxiliary aids and services are available upon request to individuals with disabilities.

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