Sales Director

5 days ago


Fort Collins, Colorado, United States American Family Insurance Full time
Job Summary

The Sales Manager plays a pivotal role in delivering exceptional customer experiences for potential and existing customers at American Family Insurance. This includes identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. The successful candidate will assist the agency in achieving sales goals and retraining existing customers.

Key Responsibilities
  • Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Process changes to existing accounts and policies.
  • Identify opportunities to cross-sell American Family products to existing clients.
  • Schedule appointments with existing or prospective customers for agency employees.
Requirements
  • Job contingent on passing a personal lines insurance license within 30 days of employment.
  • Bilingual Spanish is preferred.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experience with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.


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