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Resident Services Specialist
2 months ago
Affinity Living Communities is a progressive property management company dedicated to enhancing the living experience of our residents. As part of a larger real estate organization, we pride ourselves on our commitment to fostering a supportive and vibrant community. Our success is driven by our team-oriented culture, where we value authenticity, curiosity, and leadership. We are passionate about our work and strive for excellence in every aspect of our operations.
Position Overview:
We are in search of a dedicated Resident Services Specialist for our vibrant active adult community. This role focuses on relationship-driven leasing, ensuring optimal occupancy levels within our community. You will play a key role in establishing meaningful connections with both prospective and current residents.
- Utilize professional and personable leasing strategies to engage with potential residents through various communication channels.
- Actively listen to gather insights from prospective residents to tailor personalized tours that cater to their specific needs.
- Deliver thoughtful and targeted follow-ups to interested individuals.
- Promote a community atmosphere that enhances residents' lifestyles while providing outstanding customer service.
- Conduct tours of available apartments and facilitate move-in orientations for new residents.
- Engage with the community by participating in resident-led events and activities; maintain accurate records of community interactions.
- Ensure all necessary documentation for resident and property files is completed and maintained, including background checks and insurance requirements.
- Collaborate with marketing and sales teams to stay informed about current initiatives and local market conditions.
- Regularly assess the condition of the property and report any maintenance needs to the Community Director.
- Adhere to all company policies and procedures, as well as Fair Housing regulations.
Qualifications:
We are looking for a relational and influential Resident Services Specialist who excels in building rapport and engaging effectively with residents and team members.
- Team-oriented mindset, prioritizing collective success over individual achievement.
- Self-motivated, ambitious, and determined.
- Exceptional customer service and interpersonal abilities.
- Preferred background in residential property management, retail, sales, or customer service.
- Strong communication skills; proficiency in English is required.
- Proficient in computer applications, including MS Office, Google Suite, and property management software.
- Availability to work evenings and weekends as needed.
- High School diploma or equivalent.
- Valid driver's license and access to a reliable vehicle.
- Competitive hourly wage, commensurate with experience.
- Performance-based bonus opportunities.
- Annual performance evaluations with potential for merit increases.
- Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
- 401(k) plan with employer contributions.
- Paid vacation, sick leave, and holidays.
- Sitting: 3-7 hours per day.
- Walking: 1-3 hours per day.
- Climbing: 0-3 hours per day, primarily stairs.
- Lifting: Occasionally lifting 10-25 lbs.
- Endurance: Light to moderate energy levels required.
- Manual Dexterity: Frequent use of fine motor skills.
- Vision: Minimal near vision required.
- Primarily indoor work in a climate-controlled office, with occasional outdoor exposure.
- Typical office noise levels, with infrequent exposure to high-volume equipment.
- Fast-paced work environment requiring multitasking.
- Driving responsibilities entail exposure to various environmental and safety conditions.