Leader of Service Excellence

3 days ago


Cerritos, California, United States Olea Kiosks Inc. Full time

Olea Kiosks Inc. is a renowned kiosk manufacturer with a 40+ year history in the industry.

We are seeking an accomplished Director of Managed Services to join our senior management team and build the foundation of a world-class Managed Services department.

The ideal candidate will possess:

  • A strong background in service operations, technical skills, and managerial expertise.
  • Extensive knowledge of the self-service kiosk industry, market trends, and customer needs.
  • Proficiency in service management tools, systems, and methodologies.
  • Superior problem-solving, decision-making, and analytical skills.

In this role, you will be responsible for developing and implementing service policies, standards, and procedures to align with the company's goals. You will also monitor and evaluate the effectiveness, quality, and overall customer satisfaction with our technical support program.

A competitive salary of $120,000 per year is offered for this exempt position, based on the location in Cerritos, California. This is a full-time, on-site opportunity that offers:

  • A comprehensive benefits package, including medical, dental, vision, life insurance, critical illness coverage, pet insurance, and Aflac supplemental plans.
  • A generous 401k matching contribution.

Olea Kiosks Inc. is committed to providing equal employment opportunities to all applicants and employees. We value diversity and inclusivity in our workplace and strive to create a welcoming environment for everyone.



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