Customer Service Representative

8 hours ago


Cerritos, California, United States Burlington Stores Full time

Role Overview:

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store staff, you will be responsible for providing exceptional service to our customers while maintaining a secure shopping environment.

Key Responsibilities:

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  • Provide excellent customer service by greeting customers, responding to their needs, and resolving any issues in a timely manner
  • Maintain a visible presence at the store entrance, monitoring the area for potential security risks and preventing theft
  • Collaborate with other team members to achieve sales goals and maintain a positive store atmosphere

Requirements:

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  • 1+ year of experience in customer-facing roles, preferably in retail or hospitality
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Strong communication and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information

Benefits:

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We offer a competitive hourly rate of $16-$18, depending on experience, plus opportunities for advancement and professional growth. Part-time associates may also be eligible for benefits, including medical coverage and a 401(k) plan.

About Us:

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Burlington Stores is a rapidly growing retailer committed to providing an exceptional shopping experience for our customers. We value diversity, inclusion, and community involvement, and we strive to make a positive impact in the lives of our customers, colleagues, and communities.



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