Customer Experience Liaison
4 weeks ago
Cottonwood Residential is seeking a highly motivated Customer Experience Specialist to join our team. As a key member of our community, you will be responsible for delivering exceptional customer service and ensuring a seamless resident experience.
Key Responsibilities:
- Provide prompt and courteous responses to resident inquiries via phone, email, and text
- Ensure apartments are ready to show daily and for upcoming move-ins
- Walk buildings, amenities, and vacant apartment homes to maintain quality standards
- Understand pricing and information about all available apartment homes
- Assist in planning community events and social media marketing
- Organize package room daily as packages are delivered
- Maintain community-related communications and vendor relationships
Benefits:
- Competitive base pay and quarterly bonus structure
- Full health, vision, dental, life, and disability benefits
- Generous 401k and HSA company match
- Paid time off - 120 hours to start
- 9 paid holidays
Cottonwood Residential is committed to providing an exceptional customer experience. We are looking for a team player who is passionate about delivering outstanding service and creating a welcoming community for our residents.
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