Customer Experience Representative

4 weeks ago

Murfreesboro, United States Joann Full time

About Us:

At JOANN, we're passionate about helping customers bring their creative visions to life. Our team is dedicated to delivering an exceptional shopping experience, providing expert advice, and inspiring our customers to explore their full potential.



Job Summary:

We're seeking a Customer Experience Representative to join our team As a key member of our sales floor, you'll be responsible for creating a welcoming atmosphere, providing top-notch customer service, and driving sales through advanced product knowledge and innovative merchandising.



Key Responsibilities:


  • Customer Experience: Greet every customer with a smile, use the F.A.S.T. service model to meet their needs, and engage in friendly conversation while serving them at the cutting counter, cash register, and sales floor.
  • Product Knowledge: Drive sales through advanced product knowledge, suggestive selling, and innovative merchandising. Invite customers to participate in store activities, such as Education Classes, Custom Framing, and other events.
  • Operations: Process customer transactions at the cutting counter and cash register efficiently and professionally. Maintain a safe work environment, interact collaboratively with others, and get work accomplished through others.
  • Store Appearance: Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.


Requirements:


  • Education: High School Diploma, GED, or equivalent
  • Experience: No experience required; 1-3 years of previous experience in a customer-centric environment preferred
  • Skills: Ability to work with customers and team members, maintain a safe work environment, interact collaboratively with others, and get work accomplished through others


Compensation and Benefits:

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus benefits, including medical, dental, and vision plans, company-paid life insurance, long-term disability, paid time off, sick time, tuition reimbursement, and a team member discount.



Physical Requirements:


  • Stand during an entire shift (other than normal break time)
  • Continuously walk around all areas of the store throughout shift
  • Read written instructions, reports, and other information on paper and computer screens
  • Orally communicate with customers and other team members on a consistent basis throughout their shift
  • Lift, place, and arrange items on shelves and racks
  • Bend down and reach above head
  • Climb and descend ladder
  • Individually lift up to 49 pounds, and group lift up to 97 pounds


Location: 1923 Old Fort Pkwy, Murfreesboro, TN 37129



Eligibility: Eligibility for benefits and incentives is dependent upon employment status.

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