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Assistant Manager of Front Desk Operations

2 months ago

Scottsdale, Arizona, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled and experienced Assistant Manager Front Office to join our team at Hilton Grand Vacations. As a key member of our front office team, you will be responsible for driving company success through effective management of front desk operations.

Key Responsibilities
  • Incident Management: Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of customer satisfaction.
  • Guest Services: Provide exceptional guest services, including check-in, check-out, and room assignments, to ensure a seamless and enjoyable experience for our guests.
  • Team Leadership: Lead and motivate a team of front desk staff to achieve high levels of performance and customer satisfaction.
  • Operational Efficiency: Implement and maintain efficient front desk operations, including managing room inventory, handling guest requests, and resolving issues in a timely manner.
Requirements
  • Experience: Minimum 2 years of experience in a front office or hospitality management role.
  • Education: High school diploma or equivalent required; degree in hospitality, business, or related field preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills.