Front Desk Operations Manager

1 week ago


Scottsdale, Arizona, United States HCW Management Consultants LLC Full time
Job Title: Front Desk Supervisor

At HCW Hospitality, we're seeking a seasoned Front Desk Supervisor to lead our front desk team to success. As a key member of our operations team, you'll be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Lead and mentor front desk agents to deliver outstanding service and ensure a positive guest experience.
  • Handle guest check-ins, check-outs, and inquiries with professionalism and a smile.
  • Monitor guest feedback and implement improvements to enhance satisfaction and loyalty.
  • Assist in scheduling, training, and performance evaluations for front desk staff.
  • Oversee daily front desk operations and ensure accurate billing and reservations.
  • Collaborate with other departments to ensure a seamless guest experience and exceed expectations.

Requirements:

  • Experience in front desk operations, with supervisory experience preferred.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • A commitment to creating a welcoming and efficient front desk environment that exceeds guest expectations.
  • The ability to handle multiple tasks and resolve guest issues with ease and professionalism.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • A positive attitude and a passion for hospitality and delivering exceptional guest service.

About HCW Hospitality:

We're a dynamic and innovative hospitality company that's passionate about creating incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count.

Join our team and be part of a company that's committed to excellence and making a difference in the lives of our guests and our community.



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