Supply Chain Specialist

6 days ago


San Antonio, Texas, United States Katalyst Healthcares and Life Sciences Full time
Job Summary

Katalyst Healthcares and Life Sciences is seeking a highly skilled Customer Order Coordinator to join our North America Supply Chain organization. As a key member of our team, you will be responsible for coordinating the movement of shipments from our Distribution Center to Client affiliates.

Key Responsibilities
  • Coordinate Order Fulfillment: Ensure accurate and timely order fulfillment by resolving discrepancies and communicating with key stakeholders.
  • Interface with Stakeholders: Collaborate with regional business units, distribution operations, and business unit supply chain to facilitate the efficient flow of orders across the supply chain network.
  • Manage Order Accuracy: Meet or exceed established order accuracy and turn-around standards to ensure customer satisfaction.
  • Handle Customer Contacts: Respond to customer inquiries in a professional and courteous manner, ensuring accurate and prompt communication.
  • Maintain Knowledge: Stay up-to-date on business unit and regional services and products through training, meetings, coaching, and feedback sessions.
  • Manage Short-Supply Situations: Handle short-supply situations, backorders, and manual allocations as required to ensure customer satisfaction.
  • Input and Manage Orders: Input and manage orders for exception products requiring special handling.
  • Ensure Compliance: Ensure that all potentially serious incidents are raised to the appropriate levels of management and that orders are accurate and released in alignment with service level agreements.
Requirements
  • Education and Experience: High school diploma plus 3 years of experience, with a minimum of 1 year experience with ERP system(s) and 2 years' experience in a similar role (export, logistics, order management, customer service).
  • Industry Experience: Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
  • Skills and Abilities: Team player with impactful verbal and written communication skills, ability to influence without authority, strong attention to detail, strong customer focus, and ability to build strong relationships with relevant stakeholders.
  • Technical Skills: Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook) and beginner to advanced Microsoft Excel skills.


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