Service Operations Technician
2 weeks ago
I am collaborating with Mastech Digital, a prominent player in the Electronics and Power products sector, to recruit multiple Service Operations Technicians for a permanent position.
Below is the detailed job description for this role.
Interview Process: Virtual interview via MS Teams – only one round required.
We offer a competitive compensation package, inclusive of benefits, overtime pay, and reimbursement for travel expenses.
Position Title: Service Operations Technician
Location: San Antonio, TX (Hybrid)
Employment Type: Permanent
Role Overview:
The Service Operations Technicians will be responsible for supporting large-scale Data Centers in the San Antonio area, focusing on 3 Phase / 480 Volt battery backup systems. This role involves performing preventative maintenance, troubleshooting, and responding to emergency service requests.
- Conduct service support tasks, diagnose, and repair single and three-phase uninterruptible power supplies and associated equipment for both internal and external clients.
- Coordinate technical sales or service support for clients, including urgent service requests.
Key Responsibilities:
- Deliver on-site customer service for power quality products, including initiation services, preventative maintenance, modifications, and testing.
- Provide technical assistance to both internal teams and external clients, including third-party service providers and end-users.
- Examine, test, and document defective products, components, and systems before returning them to the manufacturer to assess faults and operational status.
- Arrange and deliver emergency technical support and field services on an on-call basis.
- Identify, assess, and rectify routine product failures, escalating non-routine issues to the Supervisor.
- Advise clients on service product options based on their preferences and the long-term upkeep of their investments (e.g., suggesting battery upgrades).
- Troubleshoot malfunctions to a board level in an uninterruptible power supply system with minimal supervision.
- Maintain accurate service records and documentation of services rendered. Develop and present comprehensive reports on the analysis of issues related to the repair or inspection of UPS and/or energy storage systems.
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