Operations Coordinator

4 days ago


New York, New York, United States BioTouch Full time
Job Description

The Operations Coordinator role at BioTouch is a dynamic position that requires strong communication and organizational skills. As the primary point of contact for clients, you will be responsible for dispatching calls to couriers, monitoring online dispatch boards, and resolving client issues quickly and accurately.

Responsibilities:

  • Dispatch incoming calls from clients to couriers and enter information into company software system
  • Assign and dispatch all will calls and STAT's
  • Monitor online dispatch board for potential issues
  • Add, change or delete scheduled stops in planning
  • Research and resolve client issues quickly and accurately
  • Communicate all client issues to direct supervisor
  • Monitor status of deliveries and pickups to ensure timely delivery to client
  • Assist couriers as needed to help ensure routes are completed to client expectations
  • Review route sheets for accuracy
  • Monitor and utilize web-based applications, tools, and reports
  • Ensure policies and procedures as defined by clients and the company are being met
  • Prepare SOP for each account; shift turnover
  • Perform other duties as assigned

Requirements:

  • Previous customer service, supervisory, or retail management experience a plus
  • Experience with courier software system a plus
  • Must be extremely detail oriented, ability to prioritize and multi-task
  • Ability to work effectively in a fast-paced environment
  • Critical thinker with strong analytical skill set
  • Ability to effectively communicate verbally and in writing at all levels of the organization
  • Proficient computer skills such as MS Word, Excel and database programs

Estimated Salary: $45,000 - $55,000 per year

BioTouch offers a competitive salary range for this position, commensurate with experience. We also offer benefits, including health insurance, retirement plan, and paid time off.



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