Front Desk Ambassador
3 days ago
We are seeking a highly skilled and dedicated Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our Judgement Free Zone, and ensuring a seamless member experience.
Key Responsibilities
• Greet members and guests, assisting them with any questions or concerns as they check in
• Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys
• Resolve member concerns and escalate to a Manager as needed
• Answer phone calls in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
• Perform prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas
Requirements
• 6-12 months of experience in a customer service environment
• Must be 18 years of age or older
• Ability to pass a background check
• Willingness to become CPR/AED Certified (training provided by Planet Fitness)
• Basic computer proficiency
Why Join Us?
At Planet Fitness - Easy Mile Fitness, we offer a unique opportunity to join a dynamic and supportive team where you can grow and thrive. Our comprehensive training program, competitive salary ($16-$19 per hour), and range of benefits make us an attractive choice for those seeking a fulfilling career in customer service.
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