Hospitality and Service Expert

5 days ago


Venice, California, United States Gjelina Group Full time
About Us

Welcome to The Gjelina Group, where we redefine hospitality as 'warmth to strangers.' Our goal is to create unique and memorable experiences for our guests, whether they're staying with us or just visiting. We pride ourselves on being a company that values diversity and inclusivity.

Job Title: Front Desk Representative

We're looking for a highly skilled and experienced front desk representative to join our team. As a front desk representative, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring seamless check-in and check-out processes.

Duties and Responsibilities
  • Manage online, phone, and in-person room reservations with accuracy and efficiency.
  • Welcoming guests warmly and checking them in, distributing room keys, and explaining hotel amenities.
  • Responding to guests' issues and complaints in a friendly and timely manner.
  • Maintaining exceptional product quality, prioritizing customer satisfaction above profit.
  • Taking responsibility and initiative to resolve issues, clearly communicating with managers and colleagues.
  • Being decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans.
Requirements

1-2 years of hotel experience, excellent written and verbal communication skills, strong organizational and time management skills, and the ability to work calmly under pressure. Self-motivation, problem-solving abilities, good judgment, integrity, trust, ethics, and values are essential. A high school diploma is preferred but not required.


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