Dedicated Administrative Support Specialist

3 weeks ago


Venice, Illinois, United States Gardenmasters of SWFL Full time

About Gardenmasters of SWFL:

Gardenmasters of SW Florida is a premier provider of interior pest control, fertilization services, and more. Incorporated since 2006, our mission is to provide environmentally effective and ecologically safe blends of custom organic chemicals to protect lawns and promote growth – all at a fair price.

Job Title: Scheduling Coordinator & Receptionist

We are seeking a highly organized and customer-focused individual to join our team as a Scheduling Coordinator & Receptionist. This dynamic role requires excellent communication skills, problem-solving abilities, and attention to detail. As a key member of our front desk team, you will be responsible for scheduling service calls, managing technician routes, responding to customer inquiries, creating correspondence, and providing general administrative support.

Key Responsibilities:

  • Scheduling Operations: Assist the service department in scheduling service calls, daily recurring technician routes, and manage calendars.
  • Customer Service: Provide exceptional customer service through front desk reception duties, including answering multi-line phone systems and greeting walk-in customers and staff.
  • Administrative Support: Maintain technician schedules daily, type correspondences, organize files electronically, establish and maintain filing systems, and assist office staff on projects as needed.
  • Billing Information: Help facilitate billing information on assigned jobs and update and maintain calendars.
  • General Office Tasks: Perform miscellaneous office tasks such as photocopying, faxing, and filing.
  • Team Collaboration: Communicate effectively with customers and staff members to ensure maximum efficiency and follow up on concerns as appropriate.

Requirements:

  • Excellent Communication Skills: Clear and courteous communication, both verbal and written.
  • Problem-Solving Abilities: Capacity to identify and resolve scheduling conflicts and challenges.
  • Customer Service Orientation: Friendly and professional demeanor when interacting with visitors and colleagues.
  • Organization: Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
  • Attention to Detail: Accuracy in handling administrative tasks and relaying messages.
  • Tech Proficiency: Proficiency in Microsoft Office Suite and basic office equipment operation.
  • Reliability: Punctuality and dependability are essential for this role.
  • Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment.
  • Previous Experience: Prior experience in scheduling, administrative support, receptionist roles, or customer service positions is preferred.
  • Education: A high school diploma or equivalent qualification is required; additional education or training in office administration is advantageous.

Estimated Salary: $45,000 - $60,000 per year



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