Reception and Guest Experience Coordinator

3 days ago


Venice, California, United States Gjelina Group Full time
Hospitality Expert Wanted

We're seeking a highly skilled and experienced hospitality expert to join our team as a front desk representative. As a front desk representative, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring seamless check-in and check-out processes.

Responsibilities:
  • Managing online, phone, and in-person room reservations with accuracy and efficiency.
  • Welcoming guests warmly and checking them in, distributing room keys, and explaining hotel amenities.
  • Responding to guests' issues and complaints in a friendly and timely manner.
  • Maintaining exceptional product quality, prioritizing customer satisfaction above profit.
  • Providing detailed knowledge of room layouts, features, and common spaces to guests.
  • Staying up-to-date on current local events to better serve guests.
Requirements:

1-2 years of hotel experience, excellent written and verbal communication skills, strong organizational and time management skills, and the ability to work calmly under pressure. Self-motivation, problem-solving abilities, good judgment, integrity, trust, ethics, and values are essential. A high school diploma is preferred but not required.



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