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Client Services Coordinator

2 months ago

Newport Beach, United States Soto Law Group, APC Full time
Position Overview

We are seeking a dedicated Client Services Coordinator to provide an exceptional experience for our clientele. Ideal candidates will possess a background in customer service, along with strong communication, listening, and problem-solving skills. This role is particularly suited for individuals with experience in legal environments or those pursuing qualifications in legal assistance or paralegal studies, offering a valuable opportunity for professional development.

Compensation:

$23 - $25 per hour

Key Responsibilities:
  • Respond to incoming inquiries related to products and services, addressing customer concerns and general questions
  • Perform thorough follow-ups post-interaction to ensure client satisfaction
  • Employ customer interaction scripts during challenging situations and escalate issues to management when necessary
  • Maintain and update client accounts with relevant information
  • Support paralegals and attorneys with various administrative tasks
Required Qualifications:
  • Exhibit strong communication, active listening, and interpersonal skills
  • Demonstrate proficiency in client interaction and engagement
About Soto Law Group, APC

We are a united team of professionals committed to excellence and fostering a supportive work environment. Our office culture emphasizes trust and values a healthy work-life balance. We are dedicated to both personal and professional development, frequently participating in team-building activities.

Your background or interest in Estate Planning, Special Needs Planning, Trust Administration, and Probate will be a significant asset to our team. Familiarity with Microsoft Office and legal software is preferred as we leverage technology to enhance our services. We are looking for individuals with a strong work ethic, outstanding organizational skills, and exceptional client management capabilities.