Client Service Coordinator

4 months ago

Myrtle Beach, United States Banfield Full time

SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKSLive and exemplify the Five Principles of Mars, Inc. within self and team.

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

Other job duties as assigned.

THE FIVE PRINCIPLESQuality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented ListeningFunctional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO)Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply, divide

  • Client Service Coordinator

    4 weeks ago

    Myrtle Beach, South Carolina, United States Banfield Full time

    Job SummaryThe Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring superior client care and maximizing the productivity of the veterinary medical team. This position requires exceptional communication skills, a systematic approach to tasks, and a strong ability to identify and solve...

  • Veterinary Client Services Coordinator

    3 weeks ago

    Myrtle Beach, South Carolina, United States Banfield Full time

    About This RoleWe are seeking a highly skilled and customer-focused Client Service Coordinator to join our veterinary hospital team. As a Client Service Coordinator, you will be the first point of contact for our clients and will play a vital role in ensuring their pets receive exceptional care and service.Key ResponsibilitiesRecruit new clients by promoting...

  • Client Service Coordinator

    7 months ago

    Deerfield Beach, United States Banfield Full time

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Coordinator, Service, Animal Care, Retail, Client

  • Client Service Coordinator

    4 weeks ago

    Pompano Beach, Florida, United States Banfield Full time

    Client Service Coordinator Job SummaryWe are seeking a skilled Client Service Coordinator to join our team at Banfield. As a Client Service Coordinator, you will be the first and last point of contact for our clients, providing exceptional customer service and ensuring a positive experience for their pets.Key Responsibilities:Provide warm and welcoming...

  • Client Service Coordinator

    4 weeks ago

    Solana Beach, California, United States Banfield Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a vital role in ensuring the exceptional client experience and driving the flow of clients and pets through the hospital.Key Responsibilities:Recruit new clients by promoting...

  • Client Services Coordinator

    4 weeks ago

    Newport Beach, California, United States Tax & Financial Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Client Services Coordinator to join our team at Tax & Financial Group. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our clients.Key Responsibilities:Process new business and secure forms, pull client reports and statementsAssist with...

  • Client Service Coordinator

    4 months ago

    Seal Beach, United States Banfield Pet Hospital Full time

    Opening StatementClient Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of...

  • Client Services Coordinator

    1 month ago

    Deerfield Beach, Florida, United States Butterfly Effects Full time

    Job OverviewBecome a key player in our team and drive our company forward with excellence in customer service standards.As a Client Services Coordinator, you will be the first voice that our families hear, clearly outlining our services and leading the process from initial phone call to scheduling of services.Our families deserve the best, and that's why we...

  • Client Services Coordinator

    4 weeks ago

    Virginia Beach, Virginia, United States Melone Law Full time

    Job Title: Client Services Coordinator/Inside SalesLocation: Virginia Beach, VACompany: Melone Hatley, PC - Family Law FirmCompany OverviewMelone Hatley is a family law firm committed to excellence, with a presence in multiple locations. Recognized as one of the fastest-growing law firms in the U.S. and rated by Super Lawyers, we pride ourselves on being a...

  • Client Services Coordinator

    4 weeks ago

    Newport Beach, United States Meier Law Firm Full time

    Job Title: Client Services AssociateWe are seeking a highly skilled and detail-oriented Client Services Associate to join our team at Meier Law Firm. As a key member of our client services team, you will be responsible for providing exceptional support to our clients and internal teams.Key Responsibilities: Serve as the primary point of contact for clients,...

  • CSC - Client Service Coordinators

    1 month ago

    Pompano Beach, United States Banfield Full time

    Our Client Service Coordinators have the critical and demanding role of often being the first and the last friendly, welcoming and professional representatives of our practice. This can include, but is not limited to, meeting face to face, talking on the phone and involving clients in shared decision making. BEST PRACTICES FOR CSCs: Maintain a clean and...

  • Client Service Coordinator

    2 months ago

    Virginia Beach, United States Hair Club Full time

    Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our hair loss solutions.New management believes in the power of hair and how it makes people feel happy, secure, and confident. HairClub offers an array of hair loss...

  • Client Service Coordinator

    2 months ago

    Virginia Beach, United States Hair Club Full time

    Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our hair loss solutions. New management believes in the power of hair and how it makes people feel happy, secure, and confident. HairClub offers an array of hair loss...

  • Patient Services Coordinator

    1 month ago

    Myrtle Beach, South Carolina, United States Tidelands Health Full time

    Job SummaryAs a Patient Services Representative I at Tidelands Health, you will play a vital role in creating a positive patient experience by registering patients, handling first call resolution, and providing exceptional customer service. This is a dynamic and fast-paced environment that requires strong communication and problem-solving skills.Key...

  • Administrative Assistant/Real Estate Coordinator

    1 month ago

    Myrtle Beach, South Carolina, United States Blake Sloan Real Estate Full time

    Job DescriptionWe are seeking a highly skilled and experienced Administrative Assistant/Real Estate Coordinator to join our team at Blake Sloan Real Estate. This role will be responsible for providing top-level service to our clients throughout the listing and closing processes.The ideal candidate will have a strong background in real estate, excellent...

  • Customer Service Ambassador

    1 month ago

    Myrtle Beach, South Carolina, United States Christine Lawson - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Christine Lawson - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities for...

  • Client Care Representative

    4 months ago

    Myrtle Beach, United States One Hour Heating and Air Conditioning Full time

    Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match...

  • Sales and Client Retention Coordinator

    4 weeks ago

    Riviera Beach, Florida, United States Signal of South Central Florida Full time

    Job Summary: We are seeking a highly motivated and results-driven Sales and Client Retention Coordinator to join our team at Signal of South Central Florida. The ideal candidate will have a proven track record of achieving sales targets and a strong ability to build and maintain client relationships.Key Responsibilities:Conduct sales visits to identify new...

  • Senior Client Intake Coordinator

    4 weeks ago

    Newport Beach, California, United States Ascendion Full time

    About Us: At Ascendion, we are dedicated to providing exceptional legal representation to individuals who have been injured due to the negligence of others. Our team of experienced attorneys and staff are committed to serving our clients with compassion, expertise, and relentless advocacy.Position Overview: We are seeking a highly skilled and experienced...

  • Marketing Coordinator

    1 week ago

    Myrtle Beach, United States Insight Global Full time

    Day to DayInsight Global is looking for a marketing coordinator for one of our large residential construction clients in the Myrtle Beach area. The Marketing Coordinator is responsible for providing support to the Marketing Manager in executing the Division's marketing communications plan and fulfilling local community marketing needs. Maintain accuracy of...